How might we…
Provide managers with a mobile view that gives them the right data and insights to make informed decisions when approving or rejecting time-off requests?
Walmart
Global HR People Products
Opportunity + Challenge
Today, a manager must leave the floor to use a legacy desktop portal to approve, reject, or manage time-off requests.
The current action time to work a request once submitted is 3-4 days.
Insights for Innovation
Managers need a mobile view for reviewing time-off requests.
Managers expect more information upfront when reviewing requests.
Managers want a breakdown of each day in order to understand if they have enough coverage.
Metrics that Signal Success
72%
Adoption first month of release
(exceeded benchmark of 50%)
1.63 days
Decreased time-to-work requests
from 4.2 days to 1.63 days
(exceeded benchmark of 2.5 days)
Divergent and Convergent Design Thinking activities.
Building user empathy: Store visits; interviewing and observation, Surveys and data
Heuristics and Usability: Garner user sentiment from current systems and base assumptions
Ideas into Action: Design and prototype for testing and Design research for iteration and improvement
Working a multiple Day request
